by Noelene | Feb 23, 2015 | Ageing, Communications, Reputation
Have you got a good complaints process? I was reading an article in Australian Ageing Agenda about Rae Lamb, Aged Care Commissioner and it struck me that what I think of as common sense complaint handling, (that is, although there may be very difficult decisions to be...
by Noelene | Feb 18, 2015 | Advocacy, Ageing, Campaign, Communications, Consumer Directed Care, Reputation
Promoting your aged care services Whenever I talk with clients in the Aged Care sector, the question of how to get aging people to start thinking of their care needs in their later years inevitably crops up. Some of the difficulties that need to be considered include:...
