by Noelene Gration | Sep 15, 2016 | Advocacy, Apology, Communications, Complaint, Public Relations, Reputatiion
It is hard to describe how excited I was when I finally enrolled for further study this year. I love study and learning, but I have a busy, work focused life and this wasn’t going to help me find time for a social life; but a few years of part time study was worth it....
by Noelene Gration | Apr 19, 2016 | Advocacy, authenticity, Communications, Complaint, consumer directed care, NDIS, Online reviews, Public Relations, Reputatiion
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It’s a vital part of delivering good services to people – of...
by Noelene Gration | Apr 20, 2015 | Advocacy, Campaign, Communications, Complaint, Public Relations, Reputatiion
I know it seems obvious, but there are more ways of communicating who you are and what you stand for than what you write or what you say. I was dismayed to read an article recently that demonstrated a lack of foresight (at the very least) when an organisation calling...
by Noelene Gration | Mar 6, 2015 | Ageing, Apology, Campaign, Communications, Complaint, Crisis, Crisis Communication Plan, Public Relations, Reputatiion
Do you have a Crisis Communication Plan? What is your guide for how and when to communicate about issues or crises? If you have a plan, when was it last reviewed? Is it up to date or wildly out of date? I started to think about the importance of Crisis Communication...
by Noelene Gration | Feb 23, 2015 | Ageing, Apology, Communications, Complaint, Reputatiion
Have you got a good complaints process? I was reading an article in Australian Ageing Agenda about Rae Lamb, Aged Care Commissioner and it struck me that what I think of as common sense complaint handling, (that is, although there may be very difficult decisions to be...
