by Noelene | Mar 6, 2015 | Ageing, Campaign, Communications, Crisis Communication Plan, Public Relations, Reputation
Do you have a Crisis Communication Plan? What is your guide for how and when to communicate about issues or crises? If you have a plan, when was it last reviewed? Is it up to date or wildly out of date? I started to think about the importance of Crisis Communication...
by Noelene | Feb 23, 2015 | Ageing, Communications, Reputation
Have you got a good complaints process? I was reading an article in Australian Ageing Agenda about Rae Lamb, Aged Care Commissioner and it struck me that what I think of as common sense complaint handling, (that is, although there may be very difficult decisions to be...
by Noelene | Feb 18, 2015 | Advocacy, Ageing, Campaign, Communications, Consumer Directed Care, Reputation
Promoting your aged care services Whenever I talk with clients in the Aged Care sector, the question of how to get aging people to start thinking of their care needs in their later years inevitably crops up. Some of the difficulties that need to be considered include:...
by Noelene | Nov 1, 2014 | Ageing, Campaign, Communications, LGBTI, Public Relations
Issues for older lesbian, gay, bi-sexual, transgender and intersex people who require aged care services. I know that good communications is all about telling good stories and it was never clearer to me than when I attended Val’s Cafe – LGBTI Ageing and...
