by Noelene | Nov 8, 2016 | Communications, Public Relations, Reputation
Maybe it’s time to move beyond email… Email is a gift and a gaffe-in-waiting. The gift is its ability to let us communicate without catching the person at the right time on the phone; its record of things that need to be referred to later; its knack in scheduling a...
by Noelene | Sep 15, 2016 | Advocacy, Communications, Public Relations, Reputation
It is hard to describe how excited I was when I finally enrolled for further study this year. I love study and learning, but I have a busy, work focused life and this wasn’t going to help me find time for a social life; but a few years of part time study was worth it....
by Noelene | Jul 20, 2016 | Advocacy, Ageing, Campaign, Communications
What do you do when you want to keep posting insightful and interesting work, but you feel pulled in a range of directions and it keeps slipping down to a lower priority? If you are lucky enough to have an incredibly talented and erudite friend and colleague nearby,...
by Noelene | May 9, 2016 | Advocacy, Ageing, Communications, Consumer Directed Care, LGBTI, Public Relations, Reputation
Aged Care Services for GLBTI One of the really great things about providing aged care services is that you are supporting one of the richest and most diverse mixes of people in our community. The aged and ageing population is made up of people with long and lively...
by Noelene | Apr 19, 2016 | Advocacy, Authenticity, Communications, Consumer Directed Care, NDIS, Public Relations, Reputation
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It’s a vital part of delivering good services to people – of...
by Noelene | Apr 7, 2016 | Advocacy, Ageing, Communications, Consumer Directed Care
Customer Experience in Aged Care Services In an age where client experience is easily spread across the nation and when an organisation can see its reputation go up in smoke at the push of a button; client experience, communications and marketing are closely...
