by Noelene Gration | Sep 15, 2016 | Advocacy, Apology, Communications, Complaint, Public Relations, Reputatiion
It is hard to describe how excited I was when I finally enrolled for further study this year. I love study and learning, but I have a busy, work focused life and this wasn’t going to help me find time for a social life; but a few years of part time study was worth it....
by Noelene Gration | Mar 6, 2015 | Ageing, Apology, Campaign, Communications, Complaint, Crisis, Crisis Communication Plan, Public Relations, Reputatiion
Do you have a Crisis Communication Plan? What is your guide for how and when to communicate about issues or crises? If you have a plan, when was it last reviewed? Is it up to date or wildly out of date? I started to think about the importance of Crisis Communication...
by Noelene Gration | Feb 23, 2015 | Ageing, Apology, Communications, Complaint, Reputatiion
Have you got a good complaints process? I was reading an article in Australian Ageing Agenda about Rae Lamb, Aged Care Commissioner and it struck me that what I think of as common sense complaint handling, (that is, although there may be very difficult decisions to be...
