by Noelene | Jun 24, 2015 | Ageing, Campaign, Communications, Public Relations
Ageing Well Experience During my internship at Agility Communication and Connections I was given the responsibility to promote a local project – Ageing Well in the Hepburn Shire. Having never worked with a client or never given the responsibility creating a...
by Noelene | May 15, 2015 | Ageing, Authenticity, Campaign, Communications, Public Relations, Reputation, Social Media
Do you need help with your online brand? In the last few weeks and months I have had lots of calls from people wanting to know how they can get an online presence, (actually what some want to know is how people can find them online without understanding that it...
by Noelene | May 11, 2015 | Ageing
Please read this beautiful story from Janis Ian thinking about her ageing and unwell mother on Mother’s Day. Many of us will relate to it. It may be confronting in parts but it is also a must read!
by Noelene | Mar 25, 2015 | Ageing, Authenticity, Campaign, Communications, Public Relations, Reputation
Marketing your organisation on a competitive search engine In July this year aged care service providers will begin to receive electronic client referrals through the My Aged Care Provider Portal. The portal will allow clients to search for specific services and view...
by Noelene | Mar 6, 2015 | Ageing, Campaign, Communications, Crisis Communication Plan, Public Relations, Reputation
Do you have a Crisis Communication Plan? What is your guide for how and when to communicate about issues or crises? If you have a plan, when was it last reviewed? Is it up to date or wildly out of date? I started to think about the importance of Crisis Communication...
by Noelene | Feb 23, 2015 | Ageing, Communications, Reputation
Have you got a good complaints process? I was reading an article in Australian Ageing Agenda about Rae Lamb, Aged Care Commissioner and it struck me that what I think of as common sense complaint handling, (that is, although there may be very difficult decisions to be...
