by Noelene | May 9, 2016 | Advocacy, Ageing, Communications, Consumer Directed Care, LGBTI, Public Relations, Reputation
Aged Care Services for GLBTI One of the really great things about providing aged care services is that you are supporting one of the richest and most diverse mixes of people in our community. The aged and ageing population is made up of people with long and lively...
by Noelene | Apr 19, 2016 | Advocacy, Authenticity, Communications, Consumer Directed Care, NDIS, Public Relations, Reputation
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It’s a vital part of delivering good services to people – of...
by Noelene | Apr 7, 2016 | Advocacy, Ageing, Communications, Consumer Directed Care
Customer Experience in Aged Care Services In an age where client experience is easily spread across the nation and when an organisation can see its reputation go up in smoke at the push of a button; client experience, communications and marketing are closely...
by Noelene | Sep 8, 2015 | Advocacy, Ageing, Communications, Consumer Directed Care, LGBTI
LGBTI People & Aged Care A USA Today survey on people’s fears around ageing showed that 64% of the respondents who were all over 65 said they were most afraid of losing independence or living in pain. Quite likely the same survey would come up with similar results...
by Noelene | Apr 20, 2015 | Advocacy, Campaign, Communications, Public Relations, Reputation
I know it seems obvious, but there are more ways of communicating who you are and what you stand for than what you write or what you say. I was dismayed to read an article recently that demonstrated a lack of foresight (at the very least) when an organisation calling...
by Noelene | Feb 18, 2015 | Advocacy, Ageing, Campaign, Communications, Consumer Directed Care, Reputation
Promoting your aged care services Whenever I talk with clients in the Aged Care sector, the question of how to get aging people to start thinking of their care needs in their later years inevitably crops up. Some of the difficulties that need to be considered include:...
