Heart To Heart
Our aged care blog features the latest news & insights on aged care as well as health & disability services, consumer directed care & NDIS.
Read our health, disability and aged care blog for the latest marketing & social media tips as well as industry related discussion and information. Join in and share your views we’d love to hear what you think!
Are your aged care services inclusive and supportive of your GLBTI clients?
It is important that your service includes & supports GLBTI clients, Sexuality and gender continue to be important as people age.
Disability Services Online Reviews – Strengthening consumer choice
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It's a vital part of delivering good services to people – of delivering...
Define and Manage the Customer Experience in Aged Care to Protect your Reputation
client experience spreads like wildfire. Be proactive in Aged Care services, don’t rely on clients to ask, anticipate and ensure they have what they need.
No gays in the village?
A Southern Cross University study found that ageing lesbian, gay, bisexual, transgender and intersex people in NSW are concerned about the lack of LGBTI-friendly aged care and retirement facilities and fear discrimination.
The study reports that “Older LGBTI people thinking of accessing aged care services have often had many experiences of discrimination when they were younger and they carry that with them through their lives and so that influences how they engage with service providers.
Marketing in the Aged Care and Disabilty Sectors – A workshop just for you.
Marketing Workshop For the Aged Care, Disability and Health Sectors Consumer directed care and the changes created by NDIS have turned the aged care and disability sectors on their head. Agility Communication & Connections has been assisting Aged Care and...
Experience in Doing Good – A PR intern reflects on her experience
Ageing Well Experience During my internship at Agility Communication and Connections I was given the responsibility to promote a local project – Ageing Well in the Hepburn Shire. Having never worked with a client or never given the responsibility creating a...