Heart To Heart
Our aged care blog features the latest news & insights on aged care as well as health & disability services, consumer directed care & NDIS.
Read our health, disability and aged care blog for the latest marketing & social media tips as well as industry related discussion and information. Join in and share your views we’d love to hear what you think!
I needed to learn about caregiving for an ageing parent – my partner’s dad – and I figured that if I needed this, so might others in the community
What do you do when you want to keep posting insightful and interesting work, but you feel pulled in a range of directions and it keeps slipping down to a lower priority? If you are lucky enough to have an incredibly talented and erudite friend and colleague...
Can’t find your point of difference? Make it diversity.
There is not only a lot to celebrate when you think about the diversity of people who make up our community, and therefore the clients of your services, but there are also a lot of opportunities to do the celebrating. There are national and international days now for...
Are your aged care services inclusive and supportive of your GLBTI clients?
It is important that your service includes & supports GLBTI clients, Sexuality and gender continue to be important as people age.
Disability Services Online Reviews – Strengthening consumer choice
Disability services online reviews People talk. And one of the good things about that is that we get to hear what they think and, from that, learn how to better understand and connect with them. It's a vital part of delivering good services to people – of delivering...
Define and Manage the Customer Experience in Aged Care to Protect your Reputation
client experience spreads like wildfire. Be proactive in Aged Care services, don’t rely on clients to ask, anticipate and ensure they have what they need.
No gays in the village?
A Southern Cross University study found that ageing lesbian, gay, bisexual, transgender and intersex people in NSW are concerned about the lack of LGBTI-friendly aged care and retirement facilities and fear discrimination.
The study reports that “Older LGBTI people thinking of accessing aged care services have often had many experiences of discrimination when they were younger and they carry that with them through their lives and so that influences how they engage with service providers.